Legal
A plain-English summary of when you can get your money back and how to ask. If you're unsure whether something is covered, ask us — we'd rather refund you than have you stuck with a plan you don't use.
Last updated 2 August 2026 · operated by Kevin Robert Lake, trading as PrivyHealth
In short
30-day money-back guarantee
Full refund on any PrivyHealth purchase within 30 days of your order. Request it at paddle.net or email support@myprivyhealth.com.
If PrivyHealth isn't right for you, you can request a full refund within 30 days of your order date — no reason needed and no questions asked.
This covers Premium monthly and annual subscriptions and one-off packs such as extra coach turns and alternative meal credits. It applies to every customer, wherever you live, and it sits on top of any statutory rights you already have.
If you're in the EU or UK, you also have a 14-day right to withdraw from a new purchase under consumer law. Our 30-day guarantee is longer, so you can simply use it instead.
Premium renews automatically until you cancel. You can cancel any time from your profile — Manage billing → Cancel — and you keep Premium until the end of the period you've already paid for.
If a renewal charge catches you by surprise, contact us or Paddle within 30 days of that charge and we'll refund it. Cancelling on its own doesn't automatically issue a refund, so tell us if you want one.
Refunds outside these windows are still reviewed case by case — billing errors, duplicate charges, and failed access are always put right.
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders and handles returns and customer service enquiries for payments.
The fastest route is paddle.net — enter the email you used at checkout, find the transaction, and submit a refund request. You can also forward your Paddle receipt to us and we'll arrange it for you.
Approved refunds go back to your original payment method, usually within 3–5 business days, and Paddle emails you a credit note. Any credits or Premium features from that purchase are removed from your account.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Paddle's own refund policy is at https://www.paddle.com/legal/refund-policy, and its Buyer Terms at https://www.paddle.com/legal/checkout-buyer-terms, alongside this policy.
Prices are shown in US dollars; local tax is calculated and shown at checkout and is refunded with the purchase.
Read this alongside our Terms of Service and Privacy Center.